Shopping Info

Shipping

In stock items are generally mailed out 24-48 hours after receipt of your order and payment. Some items are made after an order is received. Production time is stated on the item’s listing.

Items will be shipped via Canada Post, by regular Parcel Post (which does not include tracking). Shipping within Canada will depend on the distance. I am in the Greater Toronto Area – Canada Post’s delivery estimates are:

  • local delivery:  2-3 days;
  • regional: up to 5 days; and
  • national: up to 9 days.

Outside of Canada:

  • United States: 5-8 business days
  • International: 6-10 days

These are guidelines – I cannot be held responsible for delivery delays, as it is out of my control.

Please note that if you are located outside of Canada, you are responsible for any duty/customs charges that may be levied on the package.

If you need an item by a certain date, please email me with the date and your country (and postal code or ZIP code) and I will get you a shipping quote for expedited delivery.

Payment

You may pay in either US dollars, or Canadian dollars.

Payments are processed through PayPal.
You may use PayPal even if you do not have a PayPal account: you can pay by credit card, and with some banks, your debit card.

If you have a Canadian bank account, you may also pay through email money transfer. This service is available through most major banks. Use jewelrycreations.ca as the email address to send to. When your bank asks you to set up a security question, please use your Order ID as the question, and the word “order” as the answer. Your order won’t be shipped until the funds have cleared in our account.

Please note: If payment is not received in 48 hours, your order will be cancelled.

Return policy

I want you to be happy with your purchase! Please contact me within 10 days of receiving your purchase, and I will be happy to work out a refund, exchange or store credit.  Customer pays all shipping for returns and exchanges. Shipping is non-refundable.

*** NOTE: No returns or exchanges on SALE items or items  purchased with a coupon. ***

Please note that custom orders are non-refundable. This includes any ring that comes in more than one size, as these are generally made especially for you after you place your order.

Sales tax

All orders shipped within Canada will be charged HST/GST.
HST/GST number: 810542449RT0001

 

Setting up an Account here?

You do not need to set up an account – just fill out the info on the checkout page, and then move on to the payment through PayPal (or set up an email money transfer.

If you create an account, you won’t have to fill out the form each time.